Playa del Carmen Diving Information

Frequently Asked Questions

Whether you`re new to the aquatic life or an experienced diver, we've got you covered at Vida Aquatica!

If you don't find your answer here or have a question, please get in touch with us.

General

What types of watersports are available?

Vida Aquatica is a full-service dive center that offers more than just diving. Join one of our snorkel tours to the reefs of the Mexican Caribbean, where you'll be surrounded by tropical fish, or take a trip with us to the magical cenotes where you find the clearest water you've ever seen and stunning natural formations. When you feel like getting off the beach, rent one of our kayaks or paddle boards to see Playa from a different perspective. For the fishing enthusiast, we offer fishing tours that depart right from our beach shop.

Do you have kid-friendly activities?

We offer several activities catering to children, such as snorkeling tours, fishing trips, paddle boarding, kayaking and beginning dive lessons. The "Discover Scuba Diving" course is offered to children 10 years and older and introduces kids to the amazing underwater world on the reefs of Playa del Carmen.

Scuba Diving

Can I go diving even if I've never been diving before?

Absolutely! The Discover Scuba Diving course is designed for those who've never been diving and want to see what it's like to explore underwater. The course is a half-day program that includes some dive theory, skills practice in the pool and a dive on our reefs with an instructor.

How long does it take to get certified?

For Open Water Diver certification, the course takes 4 days.

How large are your groups?

We like to keep our groups small so we can offer individualized service and get to know our divers. For advanced or deep dives, a group of 6 certified divers are with the instructor who is the guide. For easier dives, 8 certified divers is the maximum.

Do you have facilities to wash and store my dive gear?

The dive center has rinse tanks to wash gear after dives and storage lockers to store personal dive equipment.

When is the best time of year to go diving?

It's always perfect for diving in the Riviera Maya - we've got amazing marine life and fantastic dive sites year round. Every season has its highlights - from mid-June to mid-September, you can swim with the whale sharks, the biggest fish in the world. During the winter months, the bull sharks are on our reefs and are a common sight on reef dives. 

What is a cenote?

Extensive underwater cave systems penetrate the Yucatan Peninsula. Where a cave ceiling has collapsed, a sinkhole is created, forming a natural entrance to the caves. In Mexico such a sinkhole is called a cenote from the Mayan word dz´onot (sacred well). The cenotes are a freshwater dive with water so clear that feels like you are floating on air as you glide past stalactites, stalagmites and other spectacular formations that decorate the caverns and cave zones.

Reservation & Payment

What do I need to do to make a reservation?

To book your activity, a deposit of 50% is required to reserve  dive tours and courses as well as snorkeling and fishing tours. Full payment is due 4 weeks before the start of the scheduled tour or course.

Cancellation Policy

What if I need to cancel my booking?

Cancellations made more than 4 weeks prior to the first scheduled day of diving or other activity will receive a full refund.

Cancellations made 14 days before  the first scheduled activity date will forfeit the deposit.

No-shows or cancellations made 13 days or less of the first day of diving or other activity will not receive a refund.

Cancellations due to illness or other medical conditions preventing the client from participating in scheduled activity: A written statement by a physician is requested in order to reschedule the tour without extra cost. If rescheduling is not possible, a full refund will be given. If a dive package has already been started, the client is only responsible for the retail (non-package) price of the dives that have already been completed.  For courses, the applicable rates are $200 per day for recreational levels and $300 per day for technical, sidemount, or overhead environment training.

Can the dive center cancel or alter my reservation?

All activities are weather dependent and Vida Aquatica reserves the right in any circumstances to cancel the tour. If Vida Aquatice cannot provide the tour booked, we will return all deposits paid by the client or will offer the client an alternative tour. If the alternative tour is refused by the client, we reserve the right to deduct administrative costs resulting from such transactions.

Vida Aquatica is not responsible for any compensation to the client if we are forced to cancel or in any way change trips due to force majeure, namely war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, traffic congestion or any other external circumstances beyond Vida Aquatica’s control.

Authority on Tour / Exclusion from Tour

The decision of the diver/ Divemaster / Instructor employed will be final on all matters likely to endanger the safety of the group. Vida Aquatica will not be responsible for or liable to any client who commits an illegal or unlawful act in any way. The client may be excluded from the trip without any refund of the trip/tour. If Vida Aquatica considers the client unsuitable for a trip/tour, it may in its absolute discretion cancel such client’s booking or decline to carry the client further if that client causes danger, inconvenience or annoyance to other clients. If clients are found to be under the influence of alcohol/drugs prior to an activity tour, the tour will be cancelled with no refund.

If the diver chooses to interrupt an excursion, tour or dive course there are no partial refunds. If a staff member chooses to interrupt an excursion, tour or dive course for reasons other than listed above, a partial refund for the unused portion will be refunded.

Accommodations

Where should I stay?

We are located at Mahekal Beach Resort. We offer special discounts to guests who stay at Mahekal.